We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return:
The item must be in the same condition that you received it
Unworn, unused, and with tags
In its original packaging
You must provide the receipt or proof of purchase
To start a return, please contact us at:
Returns must be sent to the following address:
KH-691 Mandra Road, Nasir Abad, Gujar Khan, Punjab, Pakistan
Please note:
Items sent back without first requesting a return will not be accepted.
Please inspect your order upon receiving it. If the item is defective, damaged, or you received the wrong product, contact us immediately at rukhsarcouture@gmail.com so we can evaluate the issue and resolve it promptly.
Certain items cannot be returned, including:
Perishable goods (food, flowers, plants)
Custom or personalized products
Personal care items (beauty products)
Hazardous materials, flammable liquids, or gases
Sale items
Gift cards
If you are unsure about your item, please contact us before requesting a return.
We offer exchanges within 14 days of receiving your order.
To exchange an item:
Contact us to request an exchange.
Return the original item (must meet return eligibility conditions).
Once approved, you may proceed with your new order.
Exchanges are processed only after the returned item has been received and inspected.
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved:
Refunds will be processed to your original payment method.
Please allow up to 10 business days for processing.
Your bank or credit card provider may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at rukhsarcouture@gmail.com.
Orders are processed after payment confirmation.
Shipping times may vary depending on your location.
Customers are responsible for providing accurate shipping details.
We are not responsible for delays caused by courier services.
Shipping charges (if applicable) are non-refundable unless the return is due to our error (damaged or incorrect item).